The links below provide access to Manager Resources:
- Positivity Jar Ideas & Quotes
- Member Support Program Summary
- Sample Five-Year Plan
- Management Planning Checklist—In-Store
- Management Planning Checklist—Storefront
- Annual Goals and Expectations Worksheet
- Sample Press Release
- Leadership Self-Inventory Survey
- Gallup Recognition Questions
- Sample Interview Questions
- Traditional Branch Sales and Service Audit Checklist
- In-Store Branch Sales and Service Audit Checklist
- 2x2x2 Follow Up
- Phrases to Adopt
- Phrases to Avoid
- Email Etiquette
- Telephone Etiquette
- Guide for Effective Delegation
- Spanish – English Reference Guide
- Associate Self-Evaluation/Development Plan
- 360 Degree Evaluation Form
- Guidelines for TCR
- Making the Most of ITMS
