Morning huddles are great ways to keep a team energized and motivated. This section includes ideas for hosting short and informative huddles. Consider asking a team member to host a huddle based on something they discovered on The Smart Cart.
- August 27 “Branches Are the Urgent Care Facilities of Banking”
- July 28 “2020 Can Be A Career Year for Financial Services Professionals”
- June 22 “The Difference Between Having Excuses and Using Excuses”
- May 27 “The New Normal Is Necessary, Not Permanent”
- April 22 “Patience Is More of a Virtue Than Ever”
- March 23 “Financial Institutions Are at Their Best in Tough Times”
Why In-Store?
Reinvigorate your in-store team on the relevance of the in-store branch and the many advantages of operating inside a retail store.
- Podcast: “The Case for In-Stores Is as Strong as Ever” dated February 21, 2020
- Podcast: “What We Do Is As Important as Where We Are”
- Podcast: “The Future is NOW for In-Store Branches”
- Podcast: “Weekend Hours Are A Competitive Advantage”
- Podcast: “Something No Other Branch Can Say”
Retail Partners
A strong partnership with your retailer is paramount in operating a successful and profitable in-store branch.
- Podcast: “Reciprocal Relationships”
- Podcast: “The People in Your Neighborhood”
- Retail Activity Ideas
Customer/Member Service
Providing outstanding customer/member service is the catalyst for growing an in-store branch.
- Podcast: “Productive Sales Cultures Are Built Fundamentally on Service”
- Podcast: “Special Delivery Service”
- Podcast: “Being the Highlight of Someone’s Day is Good Manners and Great Business”
Micro Marketing
One of the biggest advantages of having an in-store branch is the large number of shoppers and retail employees inside the store. The key is finding ways to create an awareness that you are available to meet all of their financial needs.
- Podcast: “Drawing Attention for Success”
- Podcast: “Rethinking Aisle Time”
- Podcast:“The Better Mousetrap Myth”
Motivation for In-Store Teams
Keeping the in-store team motivated is one of the biggest challenges facing in-store leaders across the industry. The key is to continue finding ways to set the environment for a team to become motivated.
- Podcast: “There Are Always Reasons to be Thankful” dated November 18,2020
- Podcast: “Laws of Attraction Apply to Our Attitudes as Well” dated January 27, 2020
- Podcast: “Improving Other’s Days Improves Our Own” dated September 24, 2020
- Podcast: “Attitude is Everything” dated February 23, 2020
Sales Culture
One of the number one goals for operating inside a retail store is to bring in new business and new accounts for the financial institution. Make sure you are creating a powerful sales culture.
- Podcast: “Productive Sales Cultures Are Built Fundamentally on Service”
- Podcast: “Sales Results Are the True Customer/Member Surveys“
- Podcast: “Business Growth is Still in the Cards”
- Podcast: “The Better Mousetrap Myth”
Leadership
Each of us believe we have a good idea about what it means to be a good leader, but when it comes to defining the concept, the picture is not so clear. Great leaders are always searching for ways to improve.