2024
- Advantage Podcast #118: Moments of Truth on Line One
- Advantage Podcast #117: Familiar Messages Often Generate New Results
- Advantage Podcast #116: Don’t Let Communication Breakdowns Break You Down
- Advantage Podcast #115: For Continued Success, Remain Coachable
- Advantage Podcast #114: Most of our Best Prospects Already Bank Here
- Advantage Podcast #113: The More Banking Changes, The More Our People Matter
2023
- Advantage Podcast #112 Memorable Experiences are Created by Memorable People
- Advantage Podcast #111: Your Value is More Than Your Rates
- Advantage Podcast #110: Don’t Give Up on Proven Plays
- Advantage Podcast #109: Lessons from Margaritaville
- Advantage Podcast #108: Looking for New Business? Deal the Cards.
- Advantage Podcast #107: Building a Stronger Business: The Power of Developing “Swing Performers”
- Advantage Podcast #106: Keep Everyone in the Game
- Advantage Podcast #105: Continually Develop Employees You Hope to Retain
- Advantage Podcast #104: Always be Ready to Explain, ‘Why You’
- Advantage Podcast #103: Behaviors That Bring Success
- Advantage Podcast #102: Items on the Menu for In-Store Success
- Advantage Podcast #101: We Get What We Earn, Not What We Deserve
2022
- Advantage Podcast #100: Goodwill Hunting
- Advantage Podcast #99: It’s Not What You Say. It’s What You’ll Tolerate.
- Advantage Podcast #98: Are We Truly Looking for Good People?
- Advantage Podcast #97: Win With a Culture of Accountability
- Advantage Podcast #96: “Mentoring Matters”
- Advantage Podcast #95: Serious Lessons from Funny People
- Advantage Podcast #94: Leading Teams with Great Expectations
- Advantage Podcast #93: Work Hard. Be Ready. Run Your Race.
- Advantage Podcast #92: Employee Engagement Challenges Are Not New
- Advantage Podcast #91: Branches Matter as Much as Ever
- Advantage Podcast #90: Not All Stars Are in the Spotlight
2021
- Advantage Podcast #89: “A Little Change Goes a Long Way”
- Advantage Podcast #88: “Effective Leaders Go the Extra Mile”
- Advantage Podcast #87: “Are You in the Game or Are You a Spectator of the Game?”
- Advantage Podcast #86: “Banking is a Wonderful Accidental Career”
- Advantage Podcast #85: “Help Your Teams Understand the Whys Behind the Whats”
- Advantage Podcast #84: “Don’t Wonder About Your Work Environment. Create It”
- Advantage Podcast #83: “Keep a Champion’s Mentality and Work Ethic”
- Advantage Podcast #82: “Successful Teams Know and Play to their Strengths”
- Advantage Podcast #81: “Take the Road Less Traveled”
- Advantage Podcast #80: “There’s Always Room for Optimism”
- Advantage Podcast #79: “Building Winning Teams by Building Winning Cultures”
- Advantage Podcast #78: “The Right Business. The Right Business Model.”
2020
- December 18 “Stronger for the Journey”
- November 18 “There Are Always Reasons to be Thankful”
- September 24 “Improving Other’s Days Improves Our Own”
- August 27 “Branches Are the Urgent Care Facilities of Banking”
- July 28 “2020 Can Be A Career Year for Financial Services Professionals”
- June 22 “The Difference Between Having Excuses and Using Excuses”
- May 27 “The New Normal Is Necessary, Not Permanent”
- April 22 “Patience Is More of a Virtue Than Ever”
- March 23 “Financial Institutions Are at Their Best in Tough Times”
- February 21 “The Case for In-Stores Is as Strong as Ever”
- January 27 “Laws of Attraction Apply to Our Attitudes as Well”
2019
- December 23 “Our Technology May Change, Our Focus Does Not”
- November 25 “If a Branch Sits in a Forest, Does Anyone Know It’s There?”
- October 28 “Expanding Options Helps Everyone’s Business”
- September 27 “To Grow Your Branches, Step Out of Your Branches”
- August 27 “What We Do is As Important As Where We Are”
- July 25 “Know Your Brand. Be Your Brand.”
- June 24 “Successful In-Stores are Built on Solid Retailer Foundations”
- May 28 “Playing to Your Strengths”
- April 24 “The Better Mousetrap Myth”
- March 29 “Being the Highlight of Someone’s Day is Good Manners and Great Business”
- February 26 “Teams Need Leaders, Not Superheroes”
- January 29 “Good Manners Are Good Business”
2018
- December 27 “To Provide Better Service, Ask More Questions”
- November 28 “Finding a Wave of New Friends in a Sea of Humanity”
- October 30 “Sales Results Are the True Customer/Member Surveys“
- September 25 “It All Comes Down to Trust”
- August 27 “The Stone Cutter’s Mindset”
- July 27 “Business Growth is Still in the Cards”
- June 25 “Work-Life Balancing Act”
- May 30 “Today Is Tomorrow’s Highlight Reel”
- April 24 “Special Delivery Service”
- March 28 “Getting Better Where We’re Already Great”
- February 26 “Productive Sales Cultures Are Built Fundamentally on Service”
- January 25 “Work Hard. Don’t Quit. Be Nice.”
2017
- December 28 “Opportunities Are Out There. Will You Be?”
- November 30 “Setting the Proper Holiday Expectations”
- October 27 “Help Your Teams Get On-Board With Change”
- September 29 “The Hardest Workers Make It Look Easy”
- August 31 “Keeping Our Perspectives”
- July 28 “Don’t Be Out of Site and Out of Mind”
- June 28 “The Case for In-Store Branches is as Strong as Ever”
- May 22 “Simple In-Store Interactions Keep Us Relevant”
- April 24 “Great Coaches Care About the People They Coach”
- March 22 “The Acknowledgment Itself Is a Reward”
- February 24 “Personnel is Product”
- January 25 “Tell Me a Little About Yourself”
2016
- December 21 “In-Store Branches and Store Departments: Partners in Success”
- November 28 “In-Store Success Relies on Relationships”
- October 24 “A Sales Culture Is Not Our Enemy”
- September 28 “Building Sales Cultures Through Deeds, Not Words”
- August 23 “In-Stores Always Have Reasons to Celebrate”
- July 22 “Success Doesn’t Always Come According to Plan”
- June 16 “The Serious Business of Silly Marketing”
- May 20 “The Point of Talking Points”
- April 22 “Short Walks Are Good For You”
- March 22 “The (Real) Social Network”
- February 25 “Setbacks Don’t Define You”
- January 25 “Yes, Failure Is an Option. (And That’s Okay.)”
2015
- December 29 “Weekend Hours Are A Competitive Advantage”
- November 23 “Thoughts on Closing Strong and Getting Off to a Successful New Year”
- October 23 “The Busiest (and Slowest) Time of the Year”
- September 25 “Human Beings Are Gonna Be Human”
- August 24 “The People in Your Neighborhood”
- July 29 “Something No Other Branch Can Say”
- June 23 “Dealing with Sales Results Unpredictability”
- May 28 “In A Technology Dominated World, Empathy Wins the Day”
- March 26 “Falling Branch Traffic Lift’s In-Store’s Relevance”
- February 23 “Attitude is Everything”
- January 23 “Powerful Engagements”